A demonstration on a fictional property. Nothing here is a real organization, and nothing on this page affects nDiligence or any site you use.
What to do. Find the charge you did not make, then dispute it.
Scripted run. This walkthrough is playing itself. You are not driving it, and what it does next was decided in advance.
Acme Card: the control you need is not there
A cardholder finds a charge they did not make and goes to dispute it. The control that would begin the dispute is stripped from the page before it renders. Nothing tells them it should be there, and the card issuer's own view of the page still shows it.